According to Daniel Kahneman, "If a satisfactory answer to a hard question is not found quickly, System 1 will find a related question that is easier to answer and will answer it." For example, it can be hard to answer the question, "Which person would be the best to hire for this position?" So, without realizing it, an employer makes a decision based on the easier question, "Who makes the best impression during a job interview?" This mental shortcut is called __________. Select one: a. Substitution b. Familiarity bias c. Framing