According to Figure $12\mathrm{.}2,$ when trying to change a problem culture, top executives should undertake such steps as

appointing a task force of senior managers to identify those facets of the present culture that are dysfunctional, decide what new behaviors and cultural features are needed, design a plan for culture change, and lead the culture change effort. specifying what new actions, behaviors, and work practices should characterize the "new" culture and taking visible, forceful actions to ingrain a new set of behaviors, operating practices, and cultural norms. conducting an employee survey to determine what company personnel dislike about the current culture and then taking visible, forceful actions to institute the behaviors and work practices that are most popular with the company's work force. drawing up an action plan to change the present culture, asking company personnel to review the plan and approve it$,$ and if the plan receives majority approval then proceeding to carry out the plan for culture change. having a series of meetings with company employees to identify those facets of the present culture that are dysfunctional, to agree upon what new behaviors and cultural features should be adopted, and then appointing a task force of managers and employees to lead the implementation of the desired new cultural norms.