According to Hackman and Johnson, what are the steps in the negotiation process?

Apply clear consistent rules for bargaining, create a prioritized list of bargaining chips, allow each party equitable time, listen and apply the rules

Separate the people from the problem, focus on the interests of those involved, invent options for mutual gain, use objective criteria to determine the terms of resolution

Open lines of communication between all parties, listen effectively to the grievances, set a goal for resolution to the issues, determine the best course of action to achieve the goal

Know the facts, identify the problem, create creative solutions, close with a win$-$win situation