Question: According to John Kotter's 8-step procedural framework for leading change, at which step one needs to define and engineer visible performance improvements? Creating a vision.

According to John Kotter's 8-step procedural framework for leading change, at which step one needs to define and engineer visible performance improvements? Creating a vision. Communicating the vision. Empowering others to act on the vision. Planning for and creating short-term wins

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