Question: According to Kotter's Change and Decision - Making model, which of the following steps should be applied to get a decision or change to stay?

According to Kotter's Change and Decision-Making model, which of the following steps should be applied to get a decision or change to stay?
a.
Form a powerful coalition.
b.
Avoid creating urgency.
c.
Never determine if people are resisting the change.
d.
Always declare victory early.

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