According to Malcolm Baldrige Quality for performance excellence a balanced Scorecard include the

• Financial & Internal perspectives

• Customer, Innovation, and learning perspectives

• Financial, Internal, customer, Innovation & learning perspectives

• Customer and learning perspectives

Roles of a Quality Leader include:

• Establishing a vision & Living the values

• Living the values & Leading continuous improvement.

• Establishing a vision, Living the values, & Leading continuous improvement.

• Establishing a vision & Leading continuous improvement.

Baldrige Classification of Performance Measures include Human resource outcome

• True

• False

Quality process analysis tools include affinity diagrams, tree diagrams, matrix diagrams and interrelationship digraphs.

• True

• False