1. According to research, about how much time do managers spend dealing with conflict?
   1. 21%
   2. 52%
   3. 2%
   4. 15%
2. Which of the following causes of conflict is a personal factor, not a structural factor?
   1. Goal differences
   2. Cultural differences
   3. Status inconsistencies
   4. Common resources

3. Which of the following is most likely an example of functional conflict?
   1. When the supervisor suggests Benjamin and Rafe work together on a difficult task, Benjamin angrily announces he cannot work with "lazy idiots."
   2. As Malik presents his ideas in a meeting, Priya stretches her arms over her head and yawns loudly.
   3. Each time Dionne asks something of her, Rebekkah pretends she didn't hear her.
   4. In a work group meeting, Caitlin argues that Katrina's 12-page Request-for-Proposal document could be more efficient if it were reformatted as a 2-page checklist.
4. All the following statements accurately describe the diagnosis of conflict EXCEPT:
   1. The manager must look at the issue, the context of the conflict, and the parties involved.
   2. Task conflict is more likely to become dysfunctional than is relationship conflict.
   3. Developing trust within the work group can help in properly diagnosing conflicts.
   4. It is easy to make mistakes in diagnosing conflict.
5. To graduate on time, you need to take a specific course this semester, but it is now filled. You visit the instructor scheduled to teach the course and ask to be allowed in. He says you need permission from the head of the department, but when you contact her, she sends you to your academic adviser. Your adviser tells you to see the instructor. This scenario is an example of which of the following structural causes of conflict?
   1. Specialization
   2. Authority relationships
   3. Jurisdictional ambiguity
   4. Interdependence