Question: According to the balanced scorecard approach, which key performance indicator falls under the internal business processes area? Answers Mystery shopper score of 8 0 %

According to the balanced scorecard approach, which key performance indicator falls under the internal business processes area?
Answers
Mystery shopper score of 80% for the branch
ISO 9001 certification by year-end
Appropriate certification of all the staff in wealth management by midyear
Increase in profit of 10% by year-end

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