According to the case given in question 1, Ali uses different methodologies to make a decision. For this aim, he generally uses the data obtained from past experiences and statistics. However, Ali had to face with a new problem. This year, a new deathly pandemic started to seen in the world. This pandemic has affected almost all countries and regions of the world. Everything started to change after this pandemic. The needs of people have changed. There were really important supply problem. The firm could not get enough products especially for health products. The shopping habit of the people also changed. Thus, Ali was in a situation which he was never experienced before. He did not know what to do because there was no example to compare the problem with. Thus, Ali faced with a/an .................................problem.