According to the Emergency Department Congestion at Saintemarie University Hospital Case from Columbia Business School, answer the
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According to the "Emergency Department Congestion at Saintemarie University Hospital" Case from Columbia Business School, answer the following questions:
- Draw a process flow diagram for the Emergency Department (hint - draw the simplest possible diagram!)
- Using only a back-of-the-envelope calculation, estimate average utilization and expected wait times in the ED
- Determine the parameters necessary to run your queuing model based on a daily average basis (number of servers-S, arrival rate-, service time -)
- Using your queuing model, calculate average values for the following:
- ED room utilization?
- Number of patients waiting for care
- Expected wait time per patient
- Number of patients being treated or being discharged
- Total number of patients in the ED
- How do the above metrics change if you calculate them independently for each shift:
- 3rd shift: midnight to 8 am?
- 1st shift: 8 am to 4 pm?
- 2nd shift: 4 pm to midnight?
- What recommendations would you make regarding the number of emergency department beds?
- What are the pros and cons (from a scheduling perspective) of splitting the ED into two independent units: inpatient (acute cases) and outpatient (non-acute cases)?
Related Book For
Operations Management
ISBN: 978-0071091428
4th Canadian edition
Authors: William J Stevenson, Mehran Hojati
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