Question: According to the expectation confirmation theory, when customer expectations regarding product quality, service quality, and value - based price are met or exceeded, _ _

According to the expectation confirmation theory, when customer expectations regarding product quality, service quality, and value

-

based price are met or exceeded,

_____

is created.

Group of answer choices

a value line

a quality rift

customer satisfaction

planning excellence

expectation satisfactionAccording to the expectation confirmation theory, when customer expectations regarding product quality, service quality, and value

-

based price are met or exceeded,

_____

is created.

Group of answer choices

a value line

a quality rift

customer satisfaction

planning excellence

expectation satisfaction

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