According to the extract, customer first and continuous improvement are key principles of Total Quality Management

$($TQM$).$ As the General Manager of a newly opened supermarket $($Superquality Supermarket$),$ elaborate on the practices

and techniques that the management of the supermarket should take to ensure that the customers are focused on and

that there is a continuous Improvement of all organisational processes to ensure that the needs and expectations of the

customers are met.

QUESTION $2$

$(25$ Marks$)$

Total Quality Management $($TQM$)$ is a management approach that seeks to provide long$-$term success by providing

unparalleled customer satisfaction through the constant delivery of quality services. As the General Manager of

Superquality supermarket, discuss TEN $(10)$ steps that the management can take to ensure that TQM is successfully

implemented in the Supermarket. For every step identified, explain why it is important that this step be taken.