Question: According to the GAP Quality Framework, to close the gap between customer expectations and their perception of your quality, what should you do ? follow

According to the GAP Quality Framework, to close the gap between customer expectations and their perception of your quality, what should you do?
follow specifications and procedures as they're written
deliver on time, every time
make sure you're designing quality into every product and service
minimize the four gaps at the operational level
According to the GAP Quality Framework, to close the gap between

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