Question: According to the Harvard Business Case WrapItUp: Developing a New Compensation Plan. Consider the financial results achieved by the two pilot stores. Based on that
According to the Harvard Business Case "WrapItUp: Developing a New Compensation Plan". Consider the financial results achieved by the two pilot stores. Based on that alone, would you say that the plan succeeded in both pilots? Why or why not? Does your opinion change if you incorporate the customer service scores?
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