Question: According to the Sears study mentioned in EB 7 . 5 , a positive relationship existed between consumer satisfaction and employee attitudes on 1 0

According to the Sears study mentioned in EB 7.5, a positive relationship existed between consumer satisfaction and employee attitudes on 10 issues. They found that a 5% improvement in employee attitudes led to an increase in customer satisfaction of:Group of answer choices0.5%1.3%5.0%

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