Question: According to the service - quality gap model, customers' evaluation of service quality is defined as the gap between: Question 1 1 Select one: a

According to the service-quality gap model, customers' evaluation of service quality is defined as the gap between:
Question 11Select one:
a.
expected service and managers' perceptions of customers' expected service
b.
perceived service and expected service
c.
expected service and communicated service
d.
delivered service and communicated service

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