Case: Premium Laundry Services Billing System Premium Laundry Service have 25 laundry stores in Dubal and...

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Case: Premium Laundry Services Billing System Premium Laundry Service have 25 laundry stores in Dubal and Sharjah. Currently each branch of the laundry has s system with varying degrees of computerization. Some branches even have paper based billing system. This has resulted in misuse of the system resulting in growing losses. The current system is also not very efficient in producing VAT reports required by the Tax authorities. To address these concerns, senior management has approved the development of a centralized billing system. This system will allow management to update pricing of services centrally. The system will also maintain a database of customers and a record of their transactions (bills). VAT calculations are included in the billing system and Tax Authorities will receive a monthly tax report as per the regulations. The CEO of Premium Laundry has asked Mr. Ali, Operations Manager to provide all requirements and direction to the project. The project manager is Mr. Ahmed an experienced project manager and IT Systems Architect. The IT team will develop most of the application and outsource the security and networking components. System Architecture Requirements Authorized employees in each branch will operate the system after logging in and conduct the following functions: ✓ Manage customer records by adding new customer data and editing existing customer data ✓ Receive items for cleaning and create bills ✓ Notify customers when their items are ready for collection Process payment when customers collect their items Deliver items only for CORPORATE customers Prepare Reports for Managers and Tax Authority 36 seconds Question Completion Status Question 2 Question 2. Refer to the case study and answer the questions given below i. Identify and explain the roles of the stakeholders who are the owners and developers of the system. Your anor should describe the numerofthe stakeholders in this system. [6 Marks] ii. Explain two concerns each that owners and developers of this system may have. Represent their concerns as functional and non-funconal reques of the system. [6 Marks] TTT Artal (12) T-E- DINS Path: p Moving to another question will save this response. MacBook Air DOO 600 74 ㅁ ㅁ & % 88 7 V * Case: Premium Laundry Services Billing System Premium Laundry Service have 25 laundry stores in Dubal and Sharjah. Currently each branch of the laundry has s system with varying degrees of computerization. Some branches even have paper based billing system. This has resulted in misuse of the system resulting in growing losses. The current system is also not very efficient in producing VAT reports required by the Tax authorities. To address these concerns, senior management has approved the development of a centralized billing system. This system will allow management to update pricing of services centrally. The system will also maintain a database of customers and a record of their transactions (bills). VAT calculations are included in the billing system and Tax Authorities will receive a monthly tax report as per the regulations. The CEO of Premium Laundry has asked Mr. Ali, Operations Manager to provide all requirements and direction to the project. The project manager is Mr. Ahmed an experienced project manager and IT Systems Architect. The IT team will develop most of the application and outsource the security and networking components. System Architecture Requirements Authorized employees in each branch will operate the system after logging in and conduct the following functions: ✓ Manage customer records by adding new customer data and editing existing customer data ✓ Receive items for cleaning and create bills ✓ Notify customers when their items are ready for collection Process payment when customers collect their items Deliver items only for CORPORATE customers Prepare Reports for Managers and Tax Authority 36 seconds Question Completion Status Question 2 Question 2. Refer to the case study and answer the questions given below i. Identify and explain the roles of the stakeholders who are the owners and developers of the system. Your anor should describe the numerofthe stakeholders in this system. [6 Marks] ii. Explain two concerns each that owners and developers of this system may have. Represent their concerns as functional and non-funconal reques of the system. [6 Marks] TTT Artal (12) T-E- DINS Path: p Moving to another question will save this response. MacBook Air DOO 600 74 ㅁ ㅁ & % 88 7 V *

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i Identify and explain the roles of the stakeholders who are the owners and developers of the system Your answer should describe the invention of the ... View the full answer