achieve the program other recognitio Examples of incen tivity, customer satish U be determined, and how It is also important to continuo programs based on the evaluation results include awards for service, sales and produc ty, and longevity APPLICATION EXERCISE You are a dining-room supervisor in an independently owned establishment known for its friendly service, relaxed ambience, beautiful decor, and great food. Victor the owner, has asked you to develop an incentive pro gram to help introduce a new appetizer. The operation is open for dinner seven days a week. During the week the operation typically serves 120 customers each night, and Friday through Sunday about 160 are served nightly. On average, approximately 20 percent of the customers order appetizers. Victor wants to sell at least 150 orders of this new appetizer within the next month. To encourage this, he is offering it at a special introductory price and has created table tents announcing the item. The budget for the incentive program is $200. For the next month, Victor wants every server to take three specific actions Use suggestive selling to sell the new appetizer to all customers. Ask customers who try the new item how they like it. Report any customer feedback during pre-shift meetings 1. What parameters should be set for the program? Time frame: Rules: Goals: Eligible employees Measures of success: Tracking methods 2. How will you introduce the program? 3. Describe the training, if any, that you will provide 4. You want all servers to be able to earn rewards: what must each server do to achieve his or her goal? Be specific 5. How and when will you communicate participants' progress? 6. What rewards and celebrations will you have when the program ends? 122