Acme inc., a large retail chain, has been experiencing declining customer satisfaction scores in recent customer surveys. the feedback highlights long wait times at checkout and difficulty in finding store associates for assistance $.$ during a management meeting, the CEO asks you, the IT manager, to recommend a strategy for improving customer service processes

Required:

discuss the strengths and weaknesses of business process reengineering $($BPR$)$ compared to Benchmarking for this scenario. Consider factors like the scope of change, time invested, potential disruption to existing processes, and other relevant factors