Action

Part of Feedback Control Process

In $1996,$ hoping to gain a substantial piece of the Chinese cookie market $($valued at $$1\mathrm{.}3q,$ billion in $2007),$ Kraft Foods introduced the traditional Oreo cookie in China.

The CEO of Kraft compared the sales figures for Oreos in China to the sales figures for $q,$ Oreos in the United States and concluded that the original Oreo cookie may not work in China.

Use your knowledge of the balanced scorecard to answer the following questions.

Whether products are delivered on time is a common $q,$ performance measure.

A potential problem with using the balanced scorecard is that managers may $q,$