1. Action planning typically occurs: a. During survey implementation b. Before survey planning c. When it is most convenient and cost effective for the organization d. After survey completion

2. Which of the following are most likely to result in human rights complaints?

a. False positives involving white male applicants b. False negatives involving white male applicants C. False negatives involving minority applicants d. False positives involving minority applicants

3. Which of the following statements is not true? a. Hiring from within, increases employee motivation b. Screening out an external candidate for previous drug /alcohol abuse is acceptable in safe sensitive environments C. An organization's socialization process includes employee orientation d. References provided by supervisors tend to have the greatest validity

4. Which of the following is generally considered to be an ineffective way to manage conflict? a. Use confidence building measures b. Clearly demonstrating your feelings of anger, resentment, and disappointment C. Reframe toxic statements made by the other party d. Use silence as a tactical way of communicating

5. Final offer arbitration is a good way to settle: a. Whether union dues can be automatically checked off b. Collective agreement negotiations that have come to an impasse c. Grievances that arise out of the collective agreement d. Psychological harassment complaint