ACTIVE LEARNING

PROCESS CAPABILITY RATIO

Insurance claims process

Process mean $\stackrel{}{x}=210\mathrm{.}0$ minutes

Process standard deviation $=\mathrm{.}516$ minutes

Design specification $=210+-3$ minutes

$C_p=\frac{\text{U}\text{p}\text{p}\text{e}\text{r}\text{S}\text{p}\text{e}\text{t}\text{i}\text{f}\text{i}\text{c}\text{a}\text{t}\text{i}\text{o}\text{n}-\text{L}\text{o}\text{w}\text{e}\text{r}\text{S}\text{p}\text{e}\text{c}\text{i}\text{f}\text{i}\text{c}\text{a}\text{t}\text{i}\text{o}\text{n}}{6}$