Question: Active listening is a communication technique that helps increase understanding and rapport between a speaker and a listener. The active listener pays close attention to

"Active listening is a communication technique that helps increase understanding and rapport between a speaker and a listener." The active listener pays close attention to not just the other person's words and their tone of voice, but their body language as well, which accounts for more than 80% of the communication.

Listen with your eyes! How much can you tell by reading a person's body language? How can active listening help you increase sales?

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