- Active listening - Summarizing and paraphrasing - Asking open-ended questions - Avoiding assumptions and stereotypes - Encouraging participation from all team members Handout 2: Techniques for Handling Agreement and Dissent - Encouraging open and honest communication - Facilitating compromise and negotiation - Identifying common ground - Managing conflicts constructively - Maintaining a professional and respectful attitude Case Study 1: ABC Company is a manufacturing business that is planning to launch a new product. The research and development team has been working on the project for several months, but there are still some concerns and reservations from other departments such as marketing and sales. The management team has decided to hold a meeting to discuss these concerns and come to a decision on whether to proceed with the launch. Questions for group work: - How can the R\&D team present their views effectively to the other departments? - What techniques can be used to handle agreement and dissent during the meeting? - How can the management team encourage open and honest communication among all parties? - What steps can be taken to identify common ground and facilitate compromise? - How can the team ensure that a balanced position is reached in accordance with the enterprise policy requirements