Activity 1: I language assertiveness. Undertake this activity individually. It is 3 pm. You feel tense because you have two telephone calls to make and a major piece of work to finish in the next two hours. A colleagues asks you to help him immediately with the agenda for the next weeks committee meeting. It has to be sent by email this afternoon. Write a four part assertive message in which you state that you are unable to help with the agenda. Follow the four-part I message formula. Activity 2: Answer the questions below: 1. Individuals share and conform to attitudes, beliefs, values and norms, and follow the groups patterns of behaviour in order to: A. be influenced socially. B. make their perceptions, attitudes and actions accepted. C. belong to the group as they interact and communicate. D. learn the meaning of nonverbal behaviours. 2. Devaluing the contribution of others is a characteristic of: A. aggressive behaviour. B. assertive behaviour. C. submissive behaviour. D. nonverbal behaviour. 3. The most effective way to start an assertive statement is for the speaker to inform the receiver of the behaviour that has caused the problem. A. True B. False 4. Providing an option for alternative acceptable behaviour is a feature of: A. a two-part I message. B. a three-part I message. C. a four-part I message. D. all of the above. 5. What is feedback? A. Feedback is something which is given exclusively by the listener. B. Feedback is something which is received by the speaker and the listener. C. Feedback is something which is received from the speaker. D. All of the above. Activity 3: Think about a situation where you could not effectively communicate with someone. What were the barriers? What was or could have done to overcome them? (You may refer to actively listening skills)