Question: Activity 1 Welcome a quest Activity 2 Activity 3 Activity 4 Wash and condition the hair Stress release massage Activity 5 Ring up the bill

Activity 1 Welcome a quest Activity 2 Activity 3 Activity 4 Wash and condition the hair Stress release massage Activity 5 Ring up the bill Do the hair The flowchart shows the service process at a barber shop: Operation 1: Greeting a guest and offer water/tea/coffee (13 minutes); Operation 2: Wash the guest's hair (17 minutes): Operation 3: Stress-relief massage (16 minutes); Operation 4: Do the hair (28 minutes); Operation 5: Present the bill and process payment (6 minutes) Each operation has a dedicated employee. Which oneration is the bottleneck? (Enter 1 or 2 or 3 or 4 or 5)

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