Activity 18: Review effectiveness services

In consultation with your Workplace Supervisor identify one client that you can work with to review how effective a service or program they are accessing is. Try to ensure this is a client you have supported, either directly or indirectly (by been involved with supporting a staff member or supervisor).

Interview the client, with the support of a co-worker, relevant supervisor or your Workplace Supervisor. Ask the questions in the template provided on the page that follows and capture the client's responses or feedback. Alternatively, you may use any standard form the organisation typically uses during the service review process to capture client feedback.

Be sure to document feedback constructively and professionally.

Client interview template

Question	Feedback
What type of service are you participating in?
Duration/ length of service or program?
Describe your experiences in participating in this service or program
What were/are the benefits of this service or program?
How has the service or program been monitored and reviewed in the past?
Was the service or program effective? Explain your answer, giving examples to support it.
In your opinion, what parts of the service or program did not work well/have not worked well? Provide examples to support your answer.
What would you like to see improved