Activity 2

The lecture introduced some basic tools of quality. This term is used for graphical techniques that have been identified as being helpful for troubleshooting issues related to quality:

• Causeeffect diagrams (Ishikawa diagrams)
• Control charts
• Run charts
• Scatter diagrams
• Histograms
• Pareto chart
• Flowcharts.

1. Choose three of these tools and search on the Internet to identify how each can be used to help in monitoring and controlling a project.

2. Include the following in your portfolio for each of the three tools chosen:
   1. A brief description of the tool
   2. An explanation of how it can be used in project management
   3. A reference list of all sources of information you used to complete this.