Question: Activity 5 Activity 1 Welcome a quest Activity 2 Wash and condition the hair Activity 3 Stress release massage Activity 4 Do the hair Ring

Activity 5 Activity 1 Welcome a quest Activity 2 Wash and condition the hair Activity 3 Stress release massage Activity 4 Do the hair Ring up the bill The flowchart shows the service process at a barber shop: Operation 1: Greeting a guest and offer water/tea/coffee (15 minutes) Operation 2: Wash the guest's hair (15 minutes) Operation 3: Stress-relief massage (17 minutes) Operation 4: Do the hair (29 minutes) Operation 5: Present the bill and process payment (10 minutes) Each operation has a dedicated employee. For the following question, assume that customer arrives every 29 minutes. What is the utilization of the employee at operation 2

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