ACTIVITY $7\mathrm{.}2$: CHOOSING AN APPROPRIATE CHANNEL AND ORGANIZATIONAL PATTERN

CHOOSING THE APPROPRIATE CHANNEL

For each of the situations in Activity $4,$ decide which communication channel would be most appropriate. Explain your reasoning.

Situation Channel Reasoning

a A message from a customer service manager saying no to a customer$$s third request for a refund that was previously denied.

b A message from a company president to reject a contract proposal offered by an international business partner whose cultural style is direct and forthright.

c A message refusing a customer$$s request to reduce his monthly payment for Internet services. He contends busy signals prevented him from connecting most of the time

d A message from an automobile dealer informing a customer that the delivery of a custom$-$order vehicle will be delayed two months.

e A message from an appliance manufacturer authorizing the replacement of an under$-$the$-$counter ice machine that is still under warranty.

f A message from a human resources manager refusing an employee$$s request that the manager $$fudge$$ to a lender about his reported income to help him qualify for a home loan.

g A message from a financial planner apologizing for not placing an order to buy mutual funds for a customer.

h A message from the chief financial officer of a local business agreeing to serve on a fund$-$raising committee for a community service organization.

i A message extending appreciation for the outstanding work of a consulting firm that spearheaded your successful effort to obtain ISO $9000$ certification.

j A message acknowledging shipment of an order and extending credit to a first$-$time customer.