activity 9.6 revised

9.6 Document for Analysis: Bad News to Customers-Security Breach at Westport Payment Systems (L.O. 1-4) The following poorly written e-mail tells customers that their e-mail addresses have been hacked. However, the message is clumsy and fails to include essential information in revealing security breaches to customers. suggestions you learned in this chapter about security breach messages. To: Dane Burgess From: Sierra Schneider Subject: Security Incident at Westport Payment Systems Companies and individuals across the country are experiencing more and more security breaches. This is just to let Chapter 9 Negative Messages you know that you are receiving this e-mail because of a recent unfortunate security breach at Westport Payment Systems. Rest assured, however, that as a customer of Westport, your privacy was never at risk. We promise to guard your privacy around the clock. Hackers last week were able to maliciously exploit a new function that we were trying to use to make the customer log-in process faster for you and our other customers. The hackers were ingenious and malicious, going to extreme lengths to gain access to some customer addresses at Westport. You should now beware of scams that may result from your address being used in phishing scams. To learn more, go to http://www. fdic.gov/consumers/consumer/alerts/phishing.html. To provide even more information about this incident, the U.S. Postal Service will bring you a letter with more information. Taking your privacy very seriously, e-mail addresses are heavily protected here at Westport. Within hours of the hacker break-in, the log-in mechanism was disabled and new procedure was established. The user is now required to enter their e-mail address and their password before they car log in successfully. E-mail addresses were the only informa mation and other personal information were never risked. We appreciate you being a Westport customer. We appreciate you being a Westport customer. Sincerely