. Activity Assignment 1 - Value 5% Topic: Learning from a Service Encounter Procedures Describe a service encounter that you deemed to be one that was unacceptable. You should detail the following: o Tell us the service and/or product provider 0 Tell us about the service and/or product that you wanted to get o Why did you think the service was unacceptable? In your opinion what makes for unacceptable service? Write a 200-400 word paper double spaced, telling us what the service or product was that you tried to acquire when you had your unacceptable experience along with the company that provides it. For your unacceptable experience, tell us why you thought the service provider and/or the product were unacceptable. Provide your opinion on what constitutes unacceptable in customer service Describe with specifics If you are stating the service provider was rude, tell us what they did and/ or said that you perceived as rude. If the product was not as expected, give specifics on how it did not meet your expectations. If the service such as delivery did not meet your expectations or match the provider's commitment state how and why