ACTIVITY GL-10 This module deals with: Evaluate services provided & review support services. Show evidence how you reviewed your guidance processes and information provided to learner with:
The evaluation reveals strengths and weaknesses.
Learner and stakeholder feedback on guidance, advice, assistance and support is review.
Review and recommendations promote improvement.
Information sourced is relevant, maintained and updated and stored in a secure and accessible manner, using a manageable information management system.
Assistance and support provided is accurate and relevant to the learner needs that is sensitive, caring and professional manner.
Learners are referred to appropriate support services where the level and nature of the need extends beyond basic support services.
Confidentiality is maintained at all times. Records capture the learner's needs and the essential nature and content of assistance and support provided.
Records are consistent with the assistance and support actually provided