Activity/Homework: Your regular customer and her family was having a buffet in your restaurant when her...

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Activity/Homework: Your regular customer and her family was having a buffet in your restaurant when her cellphone, which she left in their table and was lost-presumably stolen while they were getting food. The guest was very furious and complained to you saying that the hotel must pay for it. She said that she will report her negative experience in the media. HOW CAN YOU GIVE THE GUEST A GOLD GUEST SERVICE SO THAT THEY WILL HAVE A MEMORABLE STORY TO TELL ABOUT YOUR RESTAURANT? 12:15 Chapter-4 ... 100 SETTING THE SCENE FOR THE GUEST EXPERIENCE Please rate your experience Outstanding Excellent Very good Good Average Poor Chapter 4 = ||| Activity/Homework: Your regular customer and her family was having a buffet in your restaurant when her cellphone, which she left in their table and was lost-presumably stolen while they were getting food. The guest was very furious and complained to you saying that the hotel must pay for it. She said that she will report her negative experience in the media. HOW CAN YOU GIVE THE GUEST A GOLD GUEST SERVICE SO THAT THEY WILL HAVE A MEMORABLE STORY TO TELL ABOUT YOUR RESTAURANT? 12:15 Chapter-4 ... 100 SETTING THE SCENE FOR THE GUEST EXPERIENCE Please rate your experience Outstanding Excellent Very good Good Average Poor Chapter 4 = |||