Question: AD 734 Quality Management Problem Set 1 1. A consumer affairs department monitors calls received by the firm's call center. The firm sells hundreds of

AD 734 Quality Management Problem Set 1 1. A consumer affairs department monitors calls received by the firm's call center. The firm sells hundreds of products that are grouped in 7 product lines. Among other data collected at the all center are defect data for each product line. Each week, defects are tabulated and sorted, as illustrated below (for the week of September 4). Then, a Pareto Chart is developed for the weekly data (if you are unfamiliar with a Pareto Chart, a quick Internet search will provide you with a wealth of information). The new quality manager, Pat, decides that these data should be used in an action-oriented context. Pat suggests that, each week, the top defect reported will be investigated to determine its root cause and to suggest an improvement. At the end of the week, a report will be issued. Each week, the procedure will be followed with the defect with the highest number of occurrences being the subject of the root cause investigation. List its most important positive aspect and its most important negative aspect. Recommend a better approach (be specific including sample display(s).

Question: AD 734 Quality Management Problem Set 1 1. A consumer affairs department monitors calls received by the firm's call center. The firm sells hundreds of

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