Question: Adam Michael used teams and working groups to solve various strategic issues when initiating organizational changes to make the trust department more customer-oriented and market-oriented.

Adam Michael used teams and working groups to solve various strategic issues when initiating organizational changes to make the trust department more customer-oriented and market-oriented. Effective implementation of market-oriented strategies will involve extensive and in-depth inter-departmental cooperation and coordination. The intensity of communication and coordination between groups required has become apparent.

If you are a change consultant, what would you provide Adam Michael with education about group behavior dynamics and conflict management between groups?

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