Additional Case $13\mathrm{.}1$

The HR department at Devlin Enterprises has a variety of communication tasks it has been assigned to handle. First, Isabelle, the HR benefits specialist, needs to communicate recent benefits policy changes to all employees at Devlin. Second, Randall, an operations manager, wants to provide feedback to his subordinates about their performance in his TQM program. Randall also wants to let other managers and employees at Devlin know how well his TQM teams are performing each day. Finally, David, a customer service manager, requests low$-$cost training for some of his customer service representatives who work from off$-$site telemarketing centers.

Refer to Additional Case $13\mathrm{.}1.$ Which of the following would most likely solve David's problem?

Using multimedia technology

Creating a company newsletter

Scheduling a teleconference

Offering telecommuting