Additional Case $8\mathrm{.}1$

A manager wants you to develop training that will improve employee performance. You begin by asking the manager and his boss some questions. You find that employees are given specific assignments but may be pulled off one task and put on a higher priority one with little warning. You ask the manager what the problem seems to be$.$ He says people aren't getting their work done. He wants more productivity with fewer errors, but he can't explain any more thoroughly than that. You talk with employees and discover that they receive their work assignments for the day at the beginning of the shift. Then, the boss makes special requests during the day, and the employees are reassigned from their current project to take care of those requests. This tends to slow everyone else down.

Refer to Additional Case $8\mathrm{.}1.$ The discussions with the managers and employees are most likely an example of:

stating the problem in behavioral terms.

conducting a needs assessment.

setting performance goals.

evaluating the training.