Question: Additional Problem 10-2 (Algo) An e-commerce website has received some complaints on Billing errors. Managers ask the accounting department to monitor the shipping process and

Additional Problem 10-2 (Algo) An e-commerce

Additional Problem 10-2 (Algo) An e-commerce website has received some complaints on Billing errors. Managers ask the accounting department to monitor the shipping process and make sure of the quality in their process. To monitor the process, for 10 consecutive weeks, they look into the first 100 shipments and count the number of Billing errors as shown in table below: Week Number of Billing errors 2 1 3 3 4 5 5 2 7 1 9 1 10 2 3 6 Construct a two-sigma limit control chart to show whether the shipping process in this e-commerce firm needs any improvement or performs at an acceptable level. (Round your answer to three decimal places.) Upper Control Limit Lower Control Limit

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