Question: a)Develop, procure and use resource effectively to provide quality products and service to customers I.Develop a strategy to provide professional development in customer service practices

a)Develop, procure and use resource effectively to provide quality products and service to customers

I.Develop a strategy to provide professional development in customer service practices for the customer service team. The strategy must address:

Latest customer service techniques

Use of CRM

Conflict management/Handling of complaints

Team building

Work-life balance

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