AeroParts Precision Sdn Bhd is a mid$-$sized company that manufactures precision$-$engineered aerospace components. The company obtained ISO $9001$:$2015$ certification three years ago. However, a recent management system review and internal audit revealed the following issues:

$1.$ Top management rarely participates in quality management system $($QMS$)$ reviews or audits.

$2.$ The organisation has a documented quality policy, but most employees are unaware of its content or purpose.

$3.$ Quality objectives are not clearly aligned with strategic business goals.

$4.$ There is little to no communication from leadership about the importance of customer satisfaction.

$5.$ Departmental heads see quality as the responsibility of the Quality Manager rather than a shared leadership role.

$6.$Roles and responsibilities related to quality have not been updated since certification, despite organisational changes.

$($a$)$Identify specific gaps or non$-$conformities and implications according to Clause $5\mathrm{.}1($Leadership and Commitment$),$ Clause $5\mathrm{.}2($Quality Policy$),$ and Clause $5\mathrm{.}3($Organisational Roles, Responsibilities, and Authorities$)$ of ISO $9001$:$2015.$

$(12)$

$($b$)$Determine four $(4)$ potential actions to align the organisation with ISO $9001$:$2015$ requirements.