Question: After completing the employee training program, Mick presented a great customer presentation and the customers were really impressed by his vast knowledge of the products.

After completing the employee training program, Mick presented a great customer presentation and the customers were really impressed by his vast knowledge of the products. Nick is selected to perform the next customer presentation and after watching the first, he is confident that he can present the material well also. Nick's beliefs in his ability are liniked to

_______________

ï»¿factor of self

-

efficacy.

ï»¿

Verbal Persuasion

ï»¿

External Validation

ï»¿

Physiological Feedback

ï»¿

Vicarious Experience

ï»¿

Mastery Experiences

/

Personal Performance Outcomes

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