Question: After Lisa ordered a salad with low - fat dressing packets at GD Ritzy s drive thru, she pulled over to check that it was
After Lisa ordered a salad with lowfat dressing packets at GD Ritzys drive thru, she pulled over to check that it was indeed low fat in the package. It was not, so Lisa took the salad back inside. When approached, the clerk shrugged and said, I guess you want us to replace it Lisa responded, Yes please. The employee took the salad, and gave Lisa a dirty look. Lisa experienced:
A functional unfairness
B procedural unfairness
C interaction unfairness
D service inequity
E situational unfairness
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