After reading Chapter 6, please read the case study entitled "The Case of the Missing Reservation located at the end of the chapter Please answer the following in an original post, supporting your responses with information from the text: 1) Were the hostess's actions consistent with a customer-focused quality philosophy? What might she have done differently? 2) How would you have reacted to the letter Mark received? Could the Total Quality Lead have responded differently? What does the fact that the hotel manager did not personally respond to the customer tell you? After each of you have answered this question individually (by Wednesday). please read and respond (substantially) to at least 2 other students in this thread (no later than Sunday). After reading Chapter 6, please read the case study entitled "The Case of the Missing Reservation located at the end of the chapter Please answer the following in an original post, supporting your responses with information from the text: 1) Were the hostess's actions consistent with a customer-focused quality philosophy? What might she have done differently? 2) How would you have reacted to the letter Mark received? Could the Total Quality Lead have responded differently? What does the fact that the hotel manager did not personally respond to the customer tell you? After each of you have answered this question individually (by Wednesday). please read and respond (substantially) to at least 2 other students in this thread (no later than Sunday)