Question: After reading the article Total Quality Model for Aligning Organization Strategy, Improving Performance, and Improving Customer Satisfaction by Using an Approach Based on Combination of

After reading the article

Total Quality Model for Aligning Organization Strategy, Improving Performance, and Improving Customer Satisfaction by Using an Approach Based on Combination of a Balanced Scorecard and Lean Six Sigma

Define: Total Quality Management, Balance Scorecard, and Lean Six Sigma.

Compare and contrast the Balance Scorecard approach and Lean Six Sigma.

Describe the three hypotheses of this study.

Why did the researchers choose to use a one

-

sample t test when they assessed the research hypothesis?

What are the study outcomes?

Lean Six Sigma is a highly desired certification and a good compliment to an MBA for someone who is interested in applied statistics. Conduct a Google search of the term

Lean Six Sigma Certification

and describe the certification process; comment on whether you would consider obtaining certification and why.

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