Question: After reading the case, Managing Transformation at National Computer Operations in Spector (pp, 70-73), consider the following: If you were finnvold, how would you conduct

After reading the case, Managing Transformation at National Computer Operations" in Spector (pp, 70-73), consider the following: If you were finnvold, how would you conduct an organizational diagnosis that would lead off the implementation? Be specific about how you believe he could ensure mutual engagement.

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