After reading this chapter, you should be able to:

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$$Identify the activities involved in performance management.

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$$Discuss the purposes of performance management systems.

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$$Define five criteria for measuring the effectiveness of a performance management system.

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$4$

$$Compare the major methods for measuring performance.

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$5$

$$Describe major sources of performance information in terms of their advantages and disadvantages.

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$$Define types of rating errors, and explain how to minimize them.

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$7$

$$Explain how to provide performance feedback effectively.

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$8$

$$Summarize ways to produce improvement in unsatisfactory performance.

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$9$

$$Discuss legal and ethical issues that affect performance management.