Question: After receiving the research on decrease in customer satisfaction, the executive responded of course it was the price increase! We didn't need a survey to
After receiving the research on decrease in customer satisfaction, the executive responded "of course it was the price increase! We didn't need a survey to know that!" What type of decision trap best fits this response? A) hindsight bias
B) hubris
C) escalation of commitment
D) overconfidence bias
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