Question: After removing all special causes, a process capability study for the packaging process of a pharmaceutical company showed the following results: Cp = 1.32 Cpu

After removing all special causes, a process

After removing all special causes, a process capability study for the packaging process of a pharmaceutical company showed the following results: Cp = 1.32 Cpu = 1.43 Cpl = 1.10 FIRST question (1/5) of the process capability study: The process is in control. True O False The process is capable. True False The process is centered. True False The further analysis shows that the majority of their scrap and rework is due to mistakes that workers make (using wrong parts, incorrect assembly). Which tool should Spencer further evaluate to eliminate these mistakes and make it fool-proof? TPM SMED Poka-Yoke 55 One of the main goals of the company is to establish a culture of Continuous Improvement to further improve quality and to eliminate waste. The Japanese term for waste is "Kaizen". True False

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