After reviewing the provided case study, use the Quality Plan template to define a new quality plan

for US Corp which addresses the following concerns and accomplishes the desires of the leadership

mentioned in the scenario above. For each item below, add a clause or clauses to your new quality

plan document describing the new approach which will solve the problems in the provided case

study.

a$.$ How can the organization use quality principles to gain more employee participation?

b$.$ What tool can the team, who was recruited to revisit the Contact Center Project scope problem,

use to clarify the processes involved?

c$.$ The pace of project tasks is slow. One of the factors slowing the pace is communication. What

solution could be implemented to improve the effectiveness of communication between people

involved in project tasks?

d$.$ Due to erratic results of early improvement projects and issues with standardizing changes, the

leadership is seeking to adopt a more effective formal change methodology. What do you

recommend?

e$.$ Review QA$$s business process management strategy and vision statement. If you apply Deming's

$14$ Fourteen Points of Management, consider how well the statements align to them. Add clauses as

needed to your new quality plan to make appropriate adjustments that align the organization with

these principles.

Helpful Notes

You may edit the existing text in the quality plan template, add to the text in the quality plan template,

use the provided blanks, or remove text from the quality plan template. You may address the above

solution tasks within the content of your new quality plan document $($using the template$),$ or you may

Quality Assurance Essentials

add the questions and answers at the end to show how your new plan addresses or answers these

questions. The following additional tips are intended to provide additional clarifications and help you

accomplish this capstone.

For best results with this exercise:

$$ Add Definitions for terms that you wish to ensure are understood by the organization.

$$ Use the Appendices and Reference section to list documents you refer to in your quality

plan. For this exercise, you do not need to create a reference document. Some of the

reference documents are listed as an aid for you but are not actual documents you can

find or review for this exercise. For example, the referenced $$Company Portal Dashboard$$

can be used as a $$prop$$ for you to indicate that staff will see something on the dashboard.

There is no actual dashboard for you to look at$.$

$$ Quality Objectives are referenced as the $19$ key performance metrics listed on the Company

Portal Dashboard. It is appropriate for you to add your own metrics as well, as desired.

$$ Quality Management section may be a bulleted list, a narrative, or combination to explain

the organization$$s approach to quality. This section is best for introducing concepts or

principles for the organization to follow.

$$ Quality Control Plan and Quality Assurance Plan may include items in narrative form or listed

in the provided tables as needed to show how processes are controlled and how outcomes

are assured.

$$ Roles and Responsibilities may be completed as needed to clarify who is involved in

implementing your plan.

$$ Tools and Reporting sections may be completed as needed to clarify what tools and data reports

your plan calls for.

$$ Blanks are acceptable if appropriate. Provided blanks are available for your use to

complete the exercise. If you don$$t need a blank, it is acceptable to leave the blank.

$$ Formatting is provided for clarity. How you choose to format this document is up to you and

will not typically be considered as part of the grade. However, formatting will count against

your grade if it causes part of your submission to be unclear.